Following Condies initial recognition as an Investor in People back in 2001 many internal changes have taken place with a complete review of the Firm's structure, appraisal process and departmental layout. The recent review held in December 2004 re-affirmed the Firm's commitment to the IIP standard and to the Partners, Managers and Staff that work with us.

The Condies mission statement reads:
"to continually provide our clients with an outstanding level of service characterised by a flexible and proactive approach and developed through our investment in people."

The Condies motto is simply: "Where People Count"

Here are some of the comments made by our Partners, Managers and Staff at the recent IIP review in November 2004:

"We took a conscious decision to work with the Investors in People standard to help us take a structured and long-term approach to improving our soft skills and our culture. We see this as a long-term relationship and have not sought to use other tools."

"We were persuaded by a former employee to work with the standard and we value the changes it has helped us make. We're proud to have been recognised and see it as an important recognition strand of our business's continued success." "We recognise that some people have reached their optimal role. Our job is to ensure the currency of the technical skills our people require. This may be through guided reading, in-house sessions, or one to one coaching sessions; whatever is appropriate for the individual." "As people develop, their ratings go up and the complexity of their work increases."

"Working with the standard taught us to look outside the business and learn from elsewhere. We can see a stability in the staff group that wasn't there four or five years ago."

"One of the major mechanisms is the job review process. Work is allocated to individuals and is always checked by the manager. It is then referred to the Partner for rating and comment before feedback is given to the individual."

"We keep data year on year so that we can encourage our teams to see how their overall performance has improved."

"Up to a couple of years ago we seemed to be having leaving parties nearly every month, but these days the staff group seems much more settled." "It's how Condies work. Our managers give us notes and updates and run sessions for us all. They go over things one to one when we need it, to make sure that we can all do our jobs well." "The 6-monthly development reviews give us an opportunity to discuss how our development is going. They support the on-going dialogue we have with our managers."